Most orders ship within 72 hours from one of our US warehouses, special orders take longer. If you are dissatisfied within the first 48 hours upon arrival, simply contact us for an RMA (return authorization number) and return in its original packaging (and condition) for a complete refund less shipping charges. All orders, except for special and foreign/international orders, may be returned for a full refund (less shipping) if they do not fully meet your expectations upon arrival or the incorrect product was sent. (then we will waive return shipping and replacement shipping charges) All orders returned after ten days are subject to a 20% restocking fee and customer is responsible for all shipping charges. Returns are only accepted during the first thirty days upon delivery. Under special circumstance returns may be accepted after 30 days with a minimum of a 25% restocking fee. Specialty Counting Chambers are non refundable. Any product/item returned is subject to inspection and possible restocking fee. If received damaged and beyond repair the product/item may be non refundable.
There are no returns for foreign/international or special orders. Exceptions may apply case by case and is up to the discretion of NYMC.....( if incorrect product was sent, then an exchange will be offered. NYMC will pay for return shipping charges and replacement shipping costs. Customs, Duties, Import Taxes, Vats, etc are customers responsibility.
We reserve the right to change all prices without notice. Substitutions may be offered for items we are out of stock and of course with prior approval. We are not responsible for typographical errors, some pictures may not be representative of the item for sale, please refer to the description.
Have confidence and peace of mind by placing your order online via our secure website. Email, fax, telephone and mail orders are gladly accepted. For your safety and security, we encrypt all customer information and transmit all orders using a fully secure online ordering form. We accept purchase orders from businesses, schools, hospitals, laboratories, and any government agencies or municipalities. Our terms of payment for US customers and our neighbors are by purchase order, bank wire transfer or credit cards; American Express, Visa and MasterCard are gladly accepted. Some exceptions apply to our neighboring friends and countries. For our international customers,prepayment is required by bank wire transfer or through Paypal when authorized. All custom fees, taxes, and duties are the sole responsibility of the buyer. All orders are fully insured. Shipping charges vary depending on weight and location. Our organization can accommodate any size order including bulk and international bidding and contact us for quantity discounts. We are available 24/7 by email or phone.
Free UPS ground shipping applies to most special promotion/holiday orders over $ 99.00 and up (multiply item orders must be shipped complete to one destination, otherwise additional shipping charges will apply.) and only applies to orders shipped to a valid address in the United States, excluding Alaska and Hawaii. Shipping charges will be added to any order placed outside of the United States. If expedited shipping is requested, (next day, 2nd or 3rd day) then the full amount of shipping will apply.
Customers returning merchandise for refund, originally shipped via the free shipping promotion, will be responsible for all actual shipping costs incurred during the original transaction. All returns must include the free gift.
Thank you for considering the New York Microscope Company and please remember our focus is on our customers complete satisfaction!